Terms of Service

By accessing or using the Onward Security Ltd. website ("Website") or engaging our security services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.

These Terms apply to all visitors, users, and others who access or use the Website or Services, including but not limited to:

• Website visitors and users
• Clients who engage our security services
• Individuals submitting quote requests
• Any party interacting with Onward Security

Onward Security provides professional security services in Victoria, BC, including but not limited to:

Service descriptions on our Website are provided for informational purposes. Actual services will be detailed in individual service agreements or contracts. We reserve the right to modify, discontinue, or update our services at any time.

Quote Requests: Quote requests submitted through our Website are non-binding inquiries. We will provide custom quotes based on your specific requirements within 2 business hours for standard requests and immediately for emergency services.

Quote Validity: All quotes are valid for 30 days from the date of issuance unless otherwise specified. Pricing may be subject to change based on scope modifications, timeline changes, or external factors beyond our control.

Price Matching: We offer price matching for comparable services as outlined in our guarantees. Price matching requests must be submitted in writing with documentation of competitor pricing.

Payment Terms: Payment terms will be specified in individual service agreements. Standard terms include deposits for events and regular billing cycles for ongoing services.

Clients engaging our services agree to:

• Provide accurate and complete information during quote requests and service planning
• Ensure safe working conditions for our security personnel
• Comply with all applicable laws and regulations
• Provide timely notice of any changes to service requirements
• Allow our personnel reasonable access to perform their duties
• Make timely payments according to agreed terms
• Cooperate with incident reporting and investigation procedures
• Maintain appropriate insurance coverage for their events or properties

When you submit information through our Website (including quote requests, contact forms, or feedback), you grant us:

• The right to use, store, and process your information to provide our services
• Permission to contact you regarding your inquiries and service requests
• The ability to use aggregated, anonymized data for business improvement purposes

You represent and warrant that any information you provide is:

• Accurate and truthful
• Your own or used with proper authorization
• Not in violation of any laws or third-party rights
• Free from viruses, malware, or other harmful content

The Website and its content, including but not limited to text, graphics, logos, images, software, and design, are owned by Onward Security Ltd. and are protected by copyright, trademark, and other intellectual property laws.

Permitted Use: You may view, download, and print content from our Website for personal, non-commercial use only, provided you do not modify the content and retain all copyright notices.

Prohibited Use: You may not:

• Reproduce, distribute, or publicly display our content without permission
• Use our trademarks, logos, or company name without authorization
• Create derivative works based on our content
• Use our content for commercial purposes
• Reverse engineer, decompile, or disassemble any software

Our Website may contain links to third-party websites, services, or resources. We may also use third-party services for website analytics, payment processing, or other business functions.

Disclaimer: We do not control, endorse, or assume responsibility for third-party content, services, or privacy practices. Your interactions with third parties are solely between you and the third party.

Third-Party Terms: Your use of third-party services may be subject to additional terms and conditions. We encourage you to review the terms and privacy policies of any third-party services you use.

Professional Services: While we strive to provide high-quality security services, we cannot guarantee specific outcomes or prevent all security incidents. Our services are designed to deter, detect, and respond to security threats within industry standards.

Website Disclaimer: The Website and its content are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Information Accuracy: We make every effort to ensure information accuracy but do not warrant that Website content is complete, accurate, reliable, current, or error-free.

Service Availability: We do not guarantee uninterrupted or error-free Website operation or that defects will be corrected. Website access may be suspended for maintenance, updates, or other reasons.

To the maximum extent permitted by law, Onward Security Ltd., its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Personal injury (except where caused by our negligence)
• Property damage (except where caused by our negligence)

Maximum Liability: Our total liability for any claims arising from our services or Website shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

You agree to defend, indemnify, and hold harmless Onward Security Ltd. and its affiliates from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any false, inaccurate, or misleading information you provide
• Your negligent or wrongful conduct

This indemnification obligation will survive the termination of these Terms and your use of our services.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection: We collect information necessary to provide our services, respond to inquiries, and improve our business operations. This includes contact information, service requirements, and Website usage data.

Legal Compliance: We comply with applicable privacy laws, including the Personal Information Protection Act (PIPA) in British Columbia and Canada's Anti-Spam Legislation (CASL).

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Changes will be effective immediately upon posting on our Website.

Notification: For material changes, we will provide reasonable notice through our Website, email notifications to registered users, or other appropriate means.

Continued Use: Your continued use of our Website or services after changes are posted constitutes your acceptance of the revised Terms.

Version Control: We maintain version control of our Terms, with the effective date clearly displayed. Previous versions are available upon request.

These Terms are governed by and construed in accordance with the laws of British Columbia, Canada, without regard to conflict of law principles.

Jurisdiction: Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

Dispute Resolution: We encourage informal resolution of disputes. Before initiating legal proceedings, parties should attempt to resolve disputes through direct communication.

Class Action Waiver: You agree that any disputes will be resolved individually, not as part of a class action or collective proceeding.

Severability: If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original.

Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

Entire Agreement: These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Onward Security Ltd. regarding the use of our Website and services.