Our approach
Security that improves with every assignment.
Prepare guards for your site, report what happens and act on your feedback. These priorities guide our work across Greater Vancouver and Greater Victoria.
Before the first shift
Prepare guards for your site.
The assignment starts with clear coverage, access rules, escalation contacts, and a reporting format your site contact can use.
Prepare for the site
Agree the coverage, access rules and escalation contacts before the first shift. Give guards clear instructions for the work in front of them.
Keep you informed
Use shift logs and incident reports to explain what happened, what action was taken and what needs your attention.
Learn from the work
Use client feedback and lessons from incidents to guide site instructions, guard coaching and the next coverage plan.
Training priorities
Train for the situations guards face.
Briefings and coaching stay focused on the site, the people on it, and the information your team needs after the shift.
Site knowledge
Access points, patrol routes, site rules and the people to contact.
Calm communication
Respectful customer service, clear directions and de-escalation.
Sound judgement
Recognising concerns, following instructions and knowing when to escalate.
Useful reporting
Accurate times, observations, actions and handover notes.
Feedback loop
Turn feedback into better service.
Client feedback and lessons from incidents can guide the next site instructions, guard coaching, and coverage plan.
Listen
Make room for the site contact's feedback about the shift, the instructions, and what needs attention.
Coach
Use the feedback and shift notes to reinforce the instructions, communication, judgement, or reporting that the assignment needs.
Update
Carry the useful change into the next briefing, post order, or coverage plan when the work calls for it.
Where we work
One standard across two regions.
We bring this approach to sites and events across Greater Vancouver and Greater Victoria, with the plan shaped around each location, schedule, and operating need.
See the service areasOwner accountability
Onward Security is owned and run by Akash Sidhu, Owner and Managing Director.
Start a conversation
Talk to us about your security needs.
Share your location, dates, hours, and priorities. We will confirm the scope and provide a written quote.