Frequently Asked Questions
Everything you need to know about hiring professional security guards in Victoria, BC. Can't find your answer? Contact us directly.
General
- What makes Onward Security different from other security companies in Victoria?
Onward Security was started by guards who saw how big-box security firms treat their clients and staff. We offer transparent flat pricing with no hidden fees, pay our guards a living wage for lower turnover, and provide direct owner accountability — when you call, you reach the owner. We're BBB A+ accredited and locally owned in Victoria, BC.
- Are your security guards licensed and insured?
Yes. Every Onward Security guard holds a valid BC Security Worker Licence issued by the Province of British Columbia. We carry comprehensive commercial general liability insurance and full WorkSafeBC coverage for every deployment.
- How quickly can you deploy security guards?
We can typically respond to urgent security needs within 2-4 hours in the Greater Victoria area. For scheduled events or ongoing contracts, we recommend at least 48 hours advance notice so we can assign the best-matched guards for your site.
- Do you offer 24/7 security coverage?
Yes. Onward Security provides round-the-clock security coverage seven days a week. Whether you need overnight construction site guards, weekend event security, or continuous retail presence, we staff all shifts across Greater Victoria.
Pricing
- How much do security guards cost in Victoria BC?
Onward Security offers transparent flat pricing with no hidden fees. Every rate includes guard wages, WorkSafeBC, liability insurance, shift reporting, and Victoria-based management oversight. Contact us for a custom quote tailored to your event, construction, or retail security needs. We also offer a price-match guarantee.
- What is included in the hourly rate?
Everything. Our flat rate covers guard pay at a living wage, WorkSafeBC premiums, commercial general liability insurance, real-time incident reporting, shift logs, supervisor check-ins, and local management oversight. There are no add-ons or surprise charges.
- Do you offer a price-match guarantee?
Yes. If you receive a lower quote from a comparable licensed and insured security provider in the Greater Victoria area, we will match or beat that price. We believe in earning your business through transparent pricing and superior service.
- Is there a minimum booking requirement?
We have a 4-hour minimum for event security bookings. Construction and retail security contracts are flexible and can be tailored to your specific schedule and budget. Contact us to discuss your needs.
Event Security
- What types of events do you provide security for?
We provide security for concerts, music festivals, corporate events, weddings, private parties, sports events, community gatherings, and more across Greater Victoria. Our guards are trained in crowd management, access control, liquor service compliance, and de-escalation.
- How many security guards do I need for my event?
The number of guards depends on your venue size, expected attendance, event type, and risk factors. As a general guideline: 1 guard per 75-100 guests for low-risk events, 1 per 50 for licensed events, and 1 per 25-50 for high-energy or outdoor festivals. We provide free assessments and tailored recommendations.
- Do your event guards handle liquor compliance?
Yes. Our event security guards are trained in BC liquor service regulations and can manage age verification, monitor consumption levels, and ensure your event complies with all provincial liquor laws. This is included in our standard event security service.
Construction Security
- Do you offer overnight construction site security?
Yes. Construction site theft and vandalism most often occur after hours. We provide overnight guards, 24/7 patrols, and continuous site monitoring. Our guards log all activity, control access, and protect your equipment and materials throughout Greater Victoria.
- What does construction site security include?
Our construction security service includes gate and perimeter control, equipment and materials monitoring, delivery and visitor logging, overnight and weekend patrols, incident documentation with photo evidence, and 24-hour incident reports delivered to your project manager.
Retail Security
- How does retail security reduce shrinkage?
Visible, professional security presence deters theft. Our retail guards provide floor coverage, monitor high-risk areas, and use de-escalation techniques to handle incidents without disrupting your customers. We focus on prevention and customer safety, not confrontation.
- Can retail security guards assist customers?
Absolutely. Our retail guards are trained in customer service. They greet shoppers, provide directions, and create a welcoming atmosphere while maintaining loss prevention protocols. A friendly, professional presence benefits both security and customer experience.
Service Areas
- What areas does Onward Security serve?
We serve the entire Greater Victoria area including Victoria, Saanich, Langford, Colwood, Esquimalt, View Royal, Sooke, Sidney. Our locally based team means faster response times and guards who know your community. Need coverage outside these areas? Contact us — we can often accommodate requests across Vancouver Island.
- Do you charge extra for locations outside Victoria proper?
No. Our flat rates apply across our entire service area in Greater Victoria. Whether your site is in downtown Victoria, Langford, Saanich, or Sidney, you pay the same transparent rate with no mileage or travel surcharges.