Retail Security
Retail security and loss prevention in Vancouver & Victoria BC
Give staff a visible point of support on the floor. Guards greet customers, watch high-risk areas, follow store policy, and handle concerns calmly so your team can keep serving customers.
Licensed and insured coverage, with duties and reporting agreed before the first shift.
On the shift
Duties that match the site.
We agree where guards will work, who they should contact and what they need to report before coverage begins.
What the guard does
- Floor coverage and theft deterrence
- Customer assistance and safety
- De-escalation and trespass process
- High-risk area and peak-hour coverage
- Incident reporting with photo notes
Reporting
Know what happened after the shift.
Reports give your site contact the times, observations, actions, and handover details needed for the next decision.
What you receive
- Post orders and coverage zones
- Shift logs with key customer interactions
- Incident report within 24 hours when an incident occurs
- Supervisor check-in each shift
Site preparation
Set the plan before the first shift.
Review the access points, risks and instructions with us. We use that information to brief the guard, then update the plan as your needs change.
- Share the store, hours, peak periods, operating policies, and the issue you want covered.
- We walk the floor with the store contact, set coverage zones and escalation steps, and send a written quote.
- The guard works alongside your staff, following store policy while providing customer assistance, observation, and de-escalation.
- You receive the shift log. Incidents are recorded with photo notes and reported within 24 hours, and your feedback can update the next brief.
A good fit when
When this service can help.
- Stores dealing with repeat shoplifting
- High-value inventory such as electronics, liquor, and cosmetics
- Busy periods: holidays, sales, and back-to-school
- Staff safety on evening shifts
Quote-based pricing
Know the cost before you book.
The rate depends on the service, hours, guard count and region. Your quote sets out the guard count, hours, coverage zones, reporting, and applicable tax. Coverage can be scheduled for peak hours or the full operating day. We reply within 1 business hour during business hours. A written quote follows after the scope is confirmed.
See how pricing works- How does a retail guard reduce shrink?
A visible, professional guard is a deterrent on its own. Beyond that, our guards cover the floor, watch high-risk areas, and deal with theft calmly, without confrontations that drive away paying customers. Prevention and customer safety come first.
- Can retail guards also help customers?
Yes. Retail guards greet shoppers, give directions, and keep the store feeling welcoming while they watch for theft. A friendly presence is better for both security and sales.
Service areas
Coverage across two regions.
Plan store coverage in Greater Vancouver and Greater Victoria. We scope floor zones, peak periods, store policies, escalation steps, and reporting to the location and region.
Start a conversation
Plan retail security around your site.
Share your location, dates, hours, and priorities. We will confirm the scope and provide a written quote.