Commitments
Our service commitments.
Three practical commitments for clients across Greater Vancouver and Greater Victoria: useful incident reports, licensed and insured coverage, and an eligible like-for-like price match.
What you can check
Clear terms for the work you are booking.
Review what we promise, what is included in your quote and the terms of our price match.
Incident report within 24 hours
When an incident occurs, the agreed site contact receives a written report within 24 hours.
- Key times, observations, actions, and handover notes
- Photos when they apply
- The contact or escalation record when one is needed
- Recommendations when the situation calls for them
Licensed and insured coverage
Assigned guards hold the required BC security worker licence, and the quoted service includes the company's applicable insurance documentation.
- BC Security Worker Licence for assigned guards
- Commercial general liability insurance
- WorkSafeBC coverage for personnel
- Current coverage documents available when reviewing the quote
Eligible like-for-like price match
We match eligible written quotes for the same coverage from a licensed and insured provider in the same region.
- Like-for-like coverage from a licensed, insured BC security provider in the same region
- Written quote dated within the last 30 days
- Excludes emergency and last-minute bookings
Start a conversation
Ask for a quote with the scope spelled out.
Share your location, dates, hours, and priorities. We will confirm the scope and provide a written quote.