Our service commitments.
Three practical commitments for clients across Greater Vancouver and Greater Victoria: useful incident reports, licensed and insured coverage, and an eligible like-for-like price match.
Clear terms for the work you are booking.
Incident report within 24 hours
When an incident occurs, the agreed site contact receives a written report within 24 hours.
- Key times, observations, actions, and handover notes
- Photos when they apply
- The contact or escalation record when one is needed
- Recommendations when the situation calls for them
Licensed and insured coverage
Assigned guards hold the required BC security worker licence, and the quoted service includes the company's applicable insurance documentation.
- BC Security Worker Licence for assigned guards
- Commercial general liability insurance
- WorkSafeBC coverage for personnel
- Current coverage documents available when reviewing the quote
Eligible like-for-like price match
We match eligible written quotes for the same coverage from a licensed and insured provider in the same region.
- Like-for-like coverage from a licensed, insured BC security provider in the same region
- Written quote dated within the last 30 days
- Excludes emergency and last-minute bookings
Ask for a quote with the scope spelled out.
Share your location, dates, hours, and priorities. We will confirm the scope and provide a written quote.