Client care
Your experience should shape the service.
Tell us what is working and what needs to change. We use feedback to improve guard briefings, communication and coverage across Greater Vancouver and Greater Victoria.
During and after coverage
Know what happened and what comes next.
Client care starts before the guard arrives and continues after the handover. These are the parts of the service you can check.
Reporting you can use
Shift logs capture key times, observations, actions, and handover details. When an incident occurs, the written report follows within 24 hours.
Escalation with a clear contact
Before the first shift, we agree who should be contacted, what needs to be escalated, and how the site instructions should be followed.
Feedback that reaches the next brief
Your feedback can shape the next site instructions, guard coaching, or coverage plan when the work shows a change is needed.
Service feedback
Need to discuss a concern?
Tell us what worked, what needs changing, or what needs escalation. Include the site, shift, and best contact details so the conversation starts with the right context.
Discuss a service concernIndependent sources
Read feedback where it is published.
Review the public records directly, then contact us if you want to talk through the coverage behind your request.
Start a conversation
Talk through the coverage your site needs.
Share your location, dates, hours, and priorities. We will confirm the scope and provide a written quote.